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Bangalore

Are cab aggregators reliable?

eNarada, Friday, Bengaluru, June 30, 2017

The cab aggregators are going aggressive in wooing customers be it at Kempegowda International Airport (Uber’s U Zone dedicated parking) or at Namma Metro stations (Uber and Ola booking stations). However, one wonders if they are actually reliable if one needs to reach the destination on time.

There have been numerous complaints about these cab aggregators for cancelling their trips at the last minute. Ironically, if a customer cancels his trip after booking, he will be penalised but if the driver cancels his trip, there is neither intimation nor an apology.

Picture for representation purpose.

On Wednesday (June 28), G. Rajanna, a businessman wanted to catch his early morning flight to Goa at Kempegowda International Airport. He booked an Uber cab at 4 AM from Magadi road police colony. However, there was no response as G. Rajanna repeatedly called up the Uber cab driver (Manjunath- 7816884399) at least four times between 4.01 AM to 4.16 AM. Now, with the risk of flight miss, he had to book another cab from another operator. “I really wonder how a global taxi hailing platform like Uber can do something like this. I was not even intimated about the driver not turning up. At least, the Uber team could have arranged for an alternative cab. This is ridiculous,” said G.Rajanna.

Recently, Mahesh C, a techie had a similar experience in Hyderabad. He had booked a cab to pick him up from Novotel hotel to Rajiv Gandhi International Airport. The cab driver arrived though but refused to drop him at airport and Mahesh was forced to cancel the trip and eventually lose his money as well.
It may be also recalled as to how a Bengaluru techie had hired an Uber cab from the City Railway station to the Mysuru road Satellite Bus Stop recently and was charged Rs 5,325 for a six-kilometre ride and finally the matter had to be settled in police station.

If you have also faced similar bad experiences with cab aggregators, you are welcome to share your experiences in the comments section.

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